Free shipping on every US order
No minimum spend, no thresholds to hit. If you're in the United States, shipping is free.
Processing time
Orders are picked and dispatched within 1–2 business days. Orders placed on a weekend or public holiday are processed the next business day.
Delivery estimates
| Destination | Estimated delivery | Cost |
|---|---|---|
| United States | 5–12 business days | Free |
| Canada | 7–15 business days | Calculated at checkout |
| United Kingdom & European Union | 7–18 business days | Calculated at checkout |
| Australia & New Zealand | 7–20 business days | Calculated at checkout |
| Rest of world | 10–25 business days | Calculated at checkout |
These are estimates, not guarantees. Carrier delays, customs inspections and peak periods can add time.
Commercial equipment
Our commercial cleaning robot ships on a pallet with a scheduled delivery window and an on-site commissioning visit. We contact you directly after purchase to arrange both.
Choosing the right plug
Mains-powered products list plug type as a selectable option — US, UK, EU or AU. Choose the one that matches your outlets at checkout and your appliance arrives ready to use, with no adapter and no voltage guesswork. If you pick the wrong one, email us before the order ships and we'll change it at no cost.
Tracking
You'll get a confirmation email immediately, and a tracking number as soon as the parcel leaves our warehouse. If you haven't received tracking within 3 business days, check your spam folder and then contact us.
Customs, duties and taxes
US orders have no additional charges on delivery. International orders may attract import duties or taxes set by your own country. These are the customer's responsibility and are not included in the price at checkout.
Lost, delayed or damaged parcels
If tracking hasn't updated in 10 business days, or your parcel arrives damaged, email us. Photograph the box and the item before unpacking further if there's visible transit damage — it makes the replacement immediate rather than an investigation. We replace transit-damaged goods at our cost.
Incorrect addresses
Please double-check your shipping address at checkout. We can amend an address before dispatch — after that, a redirect depends on the carrier and may incur a fee.